Customer Success Manager Opportunity at Lola Cares

Company Overview:

Lola Cares is an innovative organisation that is using conversation, stories, and intelligent technology to create a community around every loved one who needs care. Our solutions are tailored for social care settings, including care homes and domiciliary care services. The people using our products are the loved ones in care, their family members, and their caregivers. We also have tools and services for managers and leaders within care organisations. As a start-up, we work in a fast-paced environment with a small team, therefore, we expect new recruits to be able to add value to multiple areas of the company's growth trajectory.

Position:

Customer Success Manager

Location:

Liverpool / North West

Overview:

As a Customer Success Manager at Lola Cares, you will play a crucial role in the successful deployment and implementation of our software solutions within social care environments. You will work closely with clients, internal teams, and third-party vendors to ensure a seamless integration of our technology to improve operational efficiency and client outcomes.

The other aspect of your role will be to take the knowledge from implementing our software and assist with the sales activity of the company in the North West region. You will assist in driving revenue growth by acquiring new clients and expanding business opportunities within the social care sector. You will work with the Head of Sales to develop and execute strategies to promote and sell our software solutions to care homes, domiciliary care agencies, and other social care settings.

Responsibilities:

• Lead the end-to-end implementation of Lola Cares software solutions in social care settings, including care homes and domiciliary care agencies.
• Collaborate with clients to understand their specific needs and customise software configurations to meet those requirements.
• Develop and maintain project plans, timelines, and deliverables to ensure successful and timely implementations.
• Conduct training sessions for clients and internal staff on how to use the software effectively.
• Implement existing sales strategies to achieve revenue targets and increase market share within the social care industry.
• Build and maintain strong relationships with key stakeholders in care homes, domiciliary care agencies, and other social care organisations.
• Participate in industry events, conferences, and networking opportunities to promote Lola Cares and generate leads.

Qualifications:

• Bachelor’s degree preferred - in Computer Science, Information Technology, Business or a related field.
• Previous experience in software implementation, sales or project management, preferably in the healthcare or social care industry.
• Strong understanding of software development lifecycle and project management methodologies preferred.
• Excellent communication and interpersonal skills to effectively engage with clients and internal stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of social care regulations and best practices is a plus.
• Must hold a valid driving license and be allowed to drive in the UK.

Benefits:

£30-£40K salary depending on experience, opportunities for professional growth and career advancement, work with a dynamic team passionate about making a difference in social care. Opportunity for share options in the company, based on your 6-month performance review. Work in a kind environment, with experienced and forward-thinking team members.

How to Apply:

If you are passionate about leveraging technology to improve social care services and have a track record of successful software implementations and/or sales, we would love to hear from you. Join Lola Cares and help us transform the future of care delivery.

Apply now by emailing a covering letter, and CV, to Leon Rossiter, leon@lolabyleaf.com.

Applications close on the 1st of August.

Be a part of our journey and make a real difference in the world of social care!